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Frequently Asked Questions

General
Word for the Day
1. Why am I no longer receiving my Word for the Day emails?
2. How can I change my email address for the Word for the Day quotes?
Candles
Donating
1. How can I donate by mail?
2. How can I volunteer at ANG*L?

General
1. How can I join ANG*L?
  Simply by visiting www.gratefulness.org, you have already been in touch with our worldwide community. Please continue to enjoy our site's wide variety of features and other free resources. Along with more than 15,000 others, you can sign up for our monthly newsletter, and we warmly invite you to join our established offline gratefulness groups or to create one in your own locale.
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2. How can I get a printer-friendly version of a page?
  Whenever you want to print a page on the website, go to that page, scroll down the "File" menu on your web browser, and click on "Print Preview." This will give you a ready-to-print version of the page.
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3. Can I submit a poem or essay for your website?
  We welcome you to contact us, but we rarely accept unsolicited manuscripts and cannot guarantee a response.
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4. How can I change my email address for the Gratefulness Newsletter?
  Go to the newsletter signup page. Type in your name and old address; then click "Remove me!" Then use your browser's back arrow to go back and type in your name and new address. Click "Subscribe me!" and you're all set!
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5. I sent an ecard to someone, but it never got there. Can you track it down?
  We are unable to track down specific e-cards. On occasion, a recipient's spam filter blocks our ecard notification message, a problem for which there's no easy solution. Other times, the problem is as simple as a typo. Please double-check that you have the person's e-address exactly right. Be sure you fill in all the blanks and proceed through all three steps on the e-card form.
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Word for the Day
1. Why am I no longer receiving my Word for the Day emails?
  Some changes in providers spam filters can prevent legitimate emails from being delivered to recipients' inboxes. Here are some things you can do:
  1. Check your or your service provider's spam-filter settings. Check to see if you have a bulk mail folder that's receiving your copy of Word for the Day.
  2. If our messages are ending up in the Bulk Folder, put our email address – auto-sender@gratefulness.org – into your "trusted senders" list. You can always see the quotes by clicking the Word for the Day icon on the left margin of our homepage.
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2. How can I change my email address for the Word for the Day quotes?
  Go to the daily word signup page. Type in your old address and click "un-subscribe." Using your browser's back arrow, go back, type in your new address, and click "subscribe."
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Candles
1. How can I link to your Light a Candle page on my website?
  You can use a text link or by using one of the buttons from our links page. You can have the candles open into a new window so that when people are done with the candle ceremony, they return to your site. If you need the html codes, they are on this page.
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2. How can I custom design my own entrance page to Light a Candle?
  You will find complete instructions here.
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3. How do I start a candle group?
  To learn all about groups and how to start one, visit this page.
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4. Can I edit a message left with a candle after it has been lit?
  You can only edit the message during the candle-lighting ritual. Please feel free to light another candle right away with your preferred message. Candles "burn down" for 48 hours, then disappear.
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5. Why can't I find the candle I just lit in a group?
  Your candle appears immediately amongst the thousands of candles lit. It takes up to 15 minutes, though, for the candle and message to appear on the "Groups" page and to be included in total and country counts.
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6. Why can't I find my country on the drop-down list of countries?
  Countries are listed by their international two-letter Country Code. If you wonder whether your country is listed and under which code, please contact us. As much as we would like to accommodate everyone, we have decided to follow the official U.N. recognized list of countries. If you do not feel that your country is adequately represented in this list, you can always write your own country or region in the "From" field.
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7. How can I send a candle to more than one person?
  You can send as many candles as you want, one at a time, by clicking on “Send Another” which appears after each time you send a candle. Or, You can send a candle to yourself, and then forward it, using your email software, to a group of people.
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Donating
1. How can I donate by mail?
  Our free services, available to everyone, are member supported. We greatly appreciate all donations, which you can send online or by check or money order.
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2. How can I volunteer at ANG*L?
  We deeply appreciate the many ways you help. We also have a few specific volunteer opportunities.
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